Privacy Policy

At PhoneHive Kenya, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://phonehive.co.ke (“Site”). By accessing or using our Site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to enhance your shopping experience and fulfill your orders. The information collected includes:

• Personal Identifiable Information (PII):
  Name, email address, phone number, shipping address, and payment details.

• Transactional Information:
  Records of your purchases, order details, and delivery preferences.

• Device and Usage Information:
  IP address, browser type, device information, and browsing activity (e.g., pages visited). This information is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing and Fulfillment:
  To process payments, confirm orders, and ship products to your specified address.

• Customer Support:
  To respond to your inquiries and provide assistance with orders or product-related issues.

• Communication:
  To send updates, offers, or notifications related to your order or account.

• Marketing:
  To send promotional emails, newsletters, and personalized offers (with your consent).

• Site Improvement:
  To analyze how visitors use our Site and improve its functionality.

3. Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties except in the following cases:

• Service Providers:
  We may share your information with third-party logistics and payment providers to process your orders and deliver products.

• Legal Requirements:
  We may disclose your information if required to comply with legal obligations or enforce our Terms and Conditions.

• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your preferences and improve website performance. You can manage or disable cookies through your browser settings, but this may affect some functionalities of the Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Once your information is no longer needed, we securely delete or anonymize it.

6. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or loss. These measures include encryption and secure payment gateways. However, no system can guarantee complete security, and you share information at your own risk.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Correction:
  You may request access to the personal data we hold about you and request corrections if it is inaccurate or incomplete.

• Withdrawal of Consent:
  You can opt-out of marketing communications by following the unsubscribe link in our emails.

• Data Deletion:
  You may request that we delete your personal data, subject to legal and business obligations.

• Cookie Preferences:
  You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

PhoneHive Kenya reserves the right to update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Site. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

PhoneHive Kenya
Email: info@phonehive.co.ke
Website: https://phonehive.co.ke

Thank you for trusting PhoneHive Kenya with your personal information!